FAQ's 2025

Questions	General Admission	Hospitality
Weather Conditions	The event will go ahead rain or shine! Please dress appropriately for the weather, as the polo will still be played. We've invested significantly in additional cover to ensure everyone stays comfortable — the party is most definitely on!	The event will go ahead rain or shine! Please dress appropriately for the weather, as the polo will still be played. We've invested significantly in additional cover to ensure everyone stays comfortable — the party is most definitely on!
Can I pay on the door, or do I have to buy tickets in advance?	Please check the website to see if there is still availability. If there is, please go to the Public Ticket Holders Entrance on Hurlingham Road for on the day purchases.	Please check the website for up to date hospitality availability. If there is availability, please go to our Pitchside Pavilion Entrance on Broomhouse Lane SW6 3DP for on the day purchases.
Do children under 5 need to purchase a ticket for Sunday?	Children aged 0-4 are eligible for a Free Infant Ticket on Sunday – change to: o children 12 and under are eligible for a free child’s ticket on Sunday	Babes in arms of under 18 months do not require a ticket but need to be registered by emailing hospitality@sportgateint.com All other children require a ticket for the hospitality area.
What does my entry ticket include?	Access to all general admission areas. NB: Grandstand seating is unallocated and on a 'first come, first served' basis	Access to all general admission areas and the Hospitality facility included in the package.
Is there a dress code?	Friday: Summer polo chic Weekend: Summer polo chic, with a touch of flair If hot and sunny, sunscreen and a hat are recommended. If cool and wet some form of warm clothing or waterproofs would be advisable.	The suggested dress code for the Hospitality areas is: Friday - Gentlemen jacket or blazer / Ladies polo chic. Weekend – all smart casual. If hot and sunny, sunscreen and a hat are recommended. If cool and wet some form of warm clothing or waterproofs would be advisable.
Is there access for visitors with limited mobility?	This event has full disabled access throughout the event site.	Hospitality has full disabled access throughout the event space including access to the welfare facilities.
Where can I collect my tickets?	All tickets are digital, so will be sent via email to the booker.	All tickets are digital, so will be sent via email to your host
Some of my party will be arriving separately, what should I do?	All General Admission tickets purchased prior to the event are digital tickets so must be transferred to your party before they arrive.	All tickets are digital, so will be sent to you by your host.
Can I leave the park and come back?	Tickets are required for entry and re-entry (if leaving the site, please advise security so they can give you a "re-entry" wristband, this and your ticket will be required for re-entry). Please note tickets are NOT transferable once you have accessed the event.	Tickets are required for entry and re-entry (if leaving the site, please advise security so they can give you a "re-entry" wristband, this and your ticket will be required for re-entry). Please note tickets are NOT transferable once you have accessed the event.
Are dogs allowed?	Dogs are permitted but not advised at in the General Admission areas of the event and must be kept on a lead at all times. They are not permitted in the grandstand (except assistance dogs)	Dogs are NOT permitted in the Hospitality Areas, with the exception of assistance dogs.
Is smoking allowed?	Smoking is not permitted in any structure, covered area of the site or in the food court but is permitted in outdoor areas and gardens	Smoking is only permitted in the outdoor areas of the Hospitality area.
Is there parking onsite?	No there is absolutely no parking available, other than a small number of places for Registered Blue Badge holders who should contact info@sportgateint.com	No there is absolutely no parking available, other than a small number of places for Registered Blue Badge holders who should contact info@sportgateint.com
Can I bring food and drink to the event?	Only bottled water in plastic bottles is permitted to be brought onsite. No other drink (alcoholic or otherwise) or any food can be brought onto the event site. Baby food for infants can also be brought on site. Please details of food offerings please see https://www.polointheparklondo...	No food or drink other than bottled water in plastic bottles is permitted to be brought in to the Hospitality area.
Are there any food and drink stores?	For details of food offerings please see https://www.polointheparklondon.com/whats-on/food-eating.html	Please note that food and beverages outside the Hospitality area are NOT included in your package. However, Hospitality guests have access to all General Admission areas and we actively encourage you to visit the retail areas at the event. You can move in and out of the Hospitality Areas at leisure.
Are there vegetarian/vegan food stalls?	Please details of food offerings please see https://www.polointheparklondon.com/whats-on/food-eating.html	Please advise dietary requirements on the Hospitality guest portal or contact your host for them to do so.
Can I make dietary changes on the day?	Please details of food offerings please see https://www.polointheparklondon.com/whats-on/food-eating.html	Hospitality guests dietary requirements can be changed on the Hospitality portal until 6pm the day before you are attending
Will there be lockers?	There are NO storage lockers available on site.	There is limited cloakroom space within the Pitchside Pavilion Suites (not Chukka Club). All items are left at your own risk
Which entrance should I go to?	General admission and Chukka Club please enter through Public Ticket Holders Entrance on Hurlingham Road	Hospitality please enter via Broomhouse Lane entrance
Will there be phone chargers?	There are NO phone charging facilities available on site.	Limited phone chargers will be situated in the cloakrooms within the Pitchside Pavilion Suites (not Chukka Club). All items are left at your own risk
What activities are there for children on Sunday?	https://www.polointheparklondon.com/whats-on/kids-activities	https://www.polointheparklondon.com/whats-on/kids-activities
Find us:	Please arrive early to avoid delays. We advise not to bring bags unless necessary as there will be extensive searches on arrival, only small bags will be permitted (no bigger than A4)

Ticket Terms & Conditions

For General Admission Terms and Conditions please click here